IT Service Management (ITSM) Fundamentals Practice Test 2025 - Free ITSM Practice Questions and Study Guide

The correct choice highlights a structured framework widely recognized in IT Service Management (ITSM) that emphasizes the ongoing lifecycle of IT services.

The phases encapsulated in this choice—Plan, Design, Create, Operate, and Improve—reflect a comprehensive approach to managing and optimizing IT services.

- **Plan** involves assessing the needs of the business and establishing a strategic direction for service management.

- **Design** focuses on the architecture and details necessary to create the services efficiently, ensuring they meet business requirements.

- **Create** pertains to the actual development and installation of IT services, ensuring they are functional and aligned with the design specifications.

- **Operate** is concerned with the day-to-day management of services, ensuring they are delivered effectively to meet users' needs.

- **Improve** is a continuous phase that seeks to enhance the services based on performance data and feedback, ensuring they remain relevant and effective over time.

This choice aligns closely with recognized best practices in ITIL (Information Technology Infrastructure Library), which provides principles and processes that help organizations align IT services with business needs effectively. Each phase is essential not only for the successful deployment of IT services but also for the ongoing evolution that ensures they remain valuable to the organization.

In contrast, the